EP77 Privacy Policy

1 Introduction

EP77 ("we", "us", "the platform") is committed to protecting the privacy of every player who registers and uses our services at ep77.fun. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you access the EP77 platform — including sports betting, casino games, slot games, bingo, deposits, withdrawals and all related features.

By registering an account or using any part of the EP77 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how your data is handled as described here, you should not register or continue using the platform.

This policy applies to all players accessing EP77 from Pakistan. It covers data collected through the website at ep77.fun and through any EP77 mobile applications. Where any part of this policy conflicts with the Terms and Conditions, the Terms and Conditions will take precedence for matters of platform usage, and this Privacy Policy will take precedence for all matters relating to personal data.

2 Data We Collect

EP77 collects personal data in three main ways: information you provide directly when registering or using the platform, information collected automatically as you use the platform, and information received from third-party service providers involved in operating the platform.

EP77 does not collect sensitive personal data such as biometric information, health records or information about religious beliefs beyond what is strictly necessary for age verification and identity confirmation purposes.

3 Why We Collect It

Every piece of data EP77 collects serves a specific, legitimate purpose. We do not collect data speculatively or beyond what is needed to run the platform and keep players safe. The main reasons we collect and use personal data are:

• Account Creation & Management: To create and maintain your EP77 account, verify your identity and age, and manage your account settings and preferences.
• Payment Processing: To process deposits and withdrawals in PKR through supported methods including JazzCash, Easypaisa, Raast, bank transfer and cards. Financial data is shared only with the payment processor handling your specific transaction.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, money laundering, multi-accounting and other prohibited conduct. Technical and usage data is used to identify irregular patterns that may indicate misuse.
• Regulatory Compliance: To carry out Know Your Customer (KYC) checks and identity verification as required for responsible platform operation.
• Customer Support: To respond to your queries, resolve account issues and provide assistance when needed.
• Platform Improvement: To analyse how players use EP77 and improve the platform's features, performance and user experience.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gaming behaviour, and to administer tools such as deposit limits, session reminders and self-exclusion as requested by players.
• Marketing Communications: To send promotional offers, bonus notifications and platform updates — but only where you have opted in to receiving these communications. You can opt out at any time through your account settings.

4 Payment Data

Given that all transactions on EP77 are conducted in PKR, the platform works with Pakistani payment providers including JazzCash, Easypaisa and Raast, as well as traditional bank transfer and card processing gateways. When you make a deposit or request a withdrawal, relevant transaction data is shared with the payment provider handling that specific transaction.

EP77 does not store full debit or credit card numbers, mobile wallet PINs or full bank account credentials on its own servers. Payment processing is handled through secure, third-party payment gateways. EP77 retains only the minimum transaction reference information needed to maintain your account history and process future withdrawals.

• Transaction records — including amounts, dates, methods and statuses — are retained as part of your account history for as long as your account remains active, and for a defined period after closure.
• Payment data is never shared with third parties for marketing purposes.
• If a payment dispute arises, relevant transaction data may be shared with the payment provider or bank involved in resolving the dispute.

5 Data Sharing

EP77 does not sell your personal data to third parties. We share data only where it is necessary to operate the platform, comply with legal obligations or protect the security of our players. The categories of third parties with whom data may be shared are:

• Payment Processors: JazzCash, Easypaisa, Raast, bank gateways and card processors receive only the financial data necessary to complete a specific transaction.
• Identity Verification Providers: Where KYC checks are conducted, relevant identity data may be shared with third-party verification services. These providers operate under strict data handling agreements with EP77.
• Fraud Prevention Services: Technical and usage data may be shared with fraud detection providers to identify and block suspicious activity.
• Analytics Providers: Anonymised or aggregated usage data may be shared with analytics platforms to help improve the platform. This data cannot be used to identify individual players.
• Legal Authorities: EP77 may disclose personal data where required to do so by applicable law, court order or to protect the rights and safety of EP77, its players or the public.

All third parties who receive personal data from EP77 are required to handle it securely and to use it only for the specific purpose for which it was shared. EP77 does not permit third-party partners to use player data for their own independent marketing or profiling purposes.

6 Data Retention

EP77 retains your personal data only for as long as it is necessary for the purposes described in this policy. The general retention periods that apply are:

• Active Account Data: Retained for the full duration your account remains open and active on EP77.
• Transaction & Financial Records: Retained for a minimum of five years following the date of the transaction, to satisfy financial record-keeping requirements.
• Identity Verification Data: Retained for a minimum of five years following account closure.
• Support Communications: Retained for up to three years following the resolution of the relevant query or complaint.
• Technical & Usage Logs: Typically retained for up to 12 months, after which they are anonymised or deleted.
• Closed or Self-Excluded Accounts: Where an account has been closed due to a Terms violation or by the player's own request, core identity and transaction records are retained for the relevant minimum period before being securely deleted.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to any individual player.

7 Data Security

EP77 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the EP77 platform.
• Encryption of sensitive data at rest within EP77's infrastructure.
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security assessments and monitoring of platform infrastructure.
• Two-factor authentication options available to players for additional account protection.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your EP77 account has been accessed without your authorisation, contact our support team immediately so that appropriate action can be taken to secure your account.

8 Cookies

EP77 uses cookies and similar tracking technologies to maintain your session, remember your preferences and analyse how the platform is used. Cookies are small text files placed on your device when you visit the platform. They do not contain executable code and cannot access other files on your device.

The types of cookies used on EP77 include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. The platform cannot operate correctly without them.
• Performance Cookies: Used to collect anonymised information about how players use the platform — which pages are visited most, where errors occur and how navigation flows. This data is used to improve the platform.
• Functional Cookies: Used to remember your preferences such as language settings and display options so you do not need to reset them each visit.
• Analytics Cookies: Help EP77 understand overall usage patterns in aggregated, non-identifiable form.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the EP77 platform and your ability to remain logged in during a session.

9 Your Rights

As an EP77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the EP77 support team using the details provided in the footer of this page.

• Right to Access: You can request a copy of the personal data EP77 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to Correction: If any personal data we hold about you is inaccurate or incomplete, you can request that it be corrected. You can update many details directly through your account settings.
• Right to Deletion: You can request that your personal data be deleted. Note that where retention is required by law — such as financial transaction records — we may not be able to delete all data immediately, but we will delete everything not subject to a legal retention requirement.
• Right to Restrict Processing: You can ask EP77 to limit how your data is used in certain circumstances, for example while a correction request is being resolved.
• Right to Object to Marketing: You can opt out of receiving promotional communications from EP77 at any time through your account settings or by contacting support.
• Right to Data Portability: Where technically feasible, you can request that your data be provided in a structured, machine-readable format.

10 Minors

EP77 is strictly an adults-only platform. Registration and use of any EP77 service is prohibited for anyone under the age of 18. EP77 does not knowingly collect personal data from minors.

Where EP77 discovers — through identity verification, age checks or any other means — that a player is under 18, the account will be closed immediately, any funds held will be returned to the originating payment method after verification, and all personal data associated with the account will be deleted as promptly as possible.

If you believe a minor has registered an EP77 account, please contact the support team immediately so that the matter can be investigated and resolved without delay.

11 Policy Changes

EP77 may update this Privacy Policy from time to time to reflect changes in how the platform operates, how data is handled, or in response to legal or regulatory developments. When material changes are made, EP77 will notify players by displaying a notice on the platform or sending a communication to the registered email or mobile number on the account.

The date shown at the top of this page reflects when the policy was last updated. We recommend checking this page periodically so you remain informed about how your data is being handled. Continued use of EP77 after a policy update is published constitutes your acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please contact the EP77 support team. Contact details are listed in the footer at the bottom of this page.

For general platform questions, account help and payment queries, the FAQ page covers the most common topics and is updated regularly. If your question is not covered there, the support team is available to assist.